Delete your Epicus account

You can delete your Epicus account and the personal data linked to it at any time. Deletion is permanent and cannot be undone.

How to delete your account

  1. In the app (iOS, Android or web): open Settings and choose Delete account, then confirm with your password.
  2. On the web: sign in at app.epicus.co/delete-account and confirm.
  3. By email: if you cannot sign in, email privacy@epicus.ai from the email address of your account and ask us to delete it. We may ask you to confirm the request, and we complete it within one month (usually much sooner).

What is deleted

When your account is deleted, we permanently delete:

  • Your account: name, email address, password hash, profile photo, country, time zone, role and settings.
  • Your sign-in data: sign-in tokens, verification codes and registered devices with their app-lock PIN.
  • Your conversations with the AI coach, and the profile and events the coach kept about you.
  • Your goals, development needs, exercises and logged progress, courses and lessons.
  • Your assessments, questionnaire answers, scores and development level.
  • Your team memberships, buddy and coaching relationships, and teams nobody else had accepted a place in.
  • Your organization, if you were the only person in it, together with its budget and sign-up details.
  • The notes you wrote on team surveys and team exercises.
  • Invitations you sent to people who never joined, and the messages and feedback you sent us.
  • Your rows in our request logs.

If you are the only administrator of an organization that other people are still in, first make someone else an administrator in the Epicus dashboard; until then, the app will not delete your account.

What is kept, and for how long

  • Backups: your data can remain in our database backups for up to 7 days, until those backups expire. Backups are only used to recover from failures.
  • Emails: copies of messages you sent us that are already in our mailbox are deleted 2 years after we received them.
  • Payment and invoicing records: if you paid for an organization, the records of that payment are kept for 7 years, as required by Dutch tax law. Your card details were never stored by us; they are held by Stripe.
  • Team survey scores: the scores you gave in a team survey stay with that team, without your name, so the team's results remain complete for its other members. Team exercises you were responsible for pass to another member of the team.
  • Anonymous aggregates: statistics that cannot be traced back to you, such as the number of active users in a month, may remain.
  • An organization with other people in it: the organization itself (its name, subscription, other members and the invitations sent from it) is not deleted when one member deletes their account. To close an organization's account, email us at the address above. A subscription is not cancelled automatically; if you are still charged after deleting, let us know.

More about how we handle your data is in our privacy policy.